Returns Policy

  • In the event of damaged packaging, the customer must not accept the receipt of the product from the outset and request its replacement, after consultation with the COMPANY. THE CUSTOMER is entirely responsible for the quality and quantity control of his order upon receipt, as after signing with the carrier, the COMPANY does not recognize any damage. In the event of any problem, please contact us immediately before signing the relevant document of the shipping company.
  • In the event that the product is returned to our headquarters and no problem is found, the customer is responsible for the transportation costs incurred for his case.
  • If you receive a product that is different from the description when you purchased it on our website, you must inform the company BEFORE using it. Otherwise, the company has the right to refuse the return.
  • You can request a refund if you do not wish to replace the product, but in this case you are only entitled to the value of the product – and not any costs incurred for the initial delivery of the product to you.
  • The online store reserves the right to refuse to execute an order/sale, with good reason, and the right to execute the order subject to advance payment of the total price before sending the order.
  • In case you wish to return a product to our store yourself, or to receive a product from our store for service, you should only come on working days from 09.00 a.m. to 17.00 p.m.
  • Communication after ordering is done exclusively via email at [email protected] or filling out a contact form.

Right of withdrawal

You have the right to return products due to a change of mind and request a credit or refund within 14 calendar days of receiving your package.

Conditions for the right of withdrawal:

  • The products to be returned must be unused and in their original packaging and in excellent condition. Any use of the delivered products beyond that necessary for their inspection upon delivery, voids your right to return.
  • In order for the product to be accepted for return, the original purchase receipt (invoice) must be presented by the person who originally purchased the product and whose details are reflected on the purchase receipt.
  • The customer must deliver the product to the company's HEADQUARTERS exclusively at his own risk. The company does not assume any transportation costs for the return of the product.
  • Each returned product must first undergo technical inspection, a process that may take a reasonable amount of time.
  • The customer is responsible for compensating the company if he made a use other than that necessary to establish the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. In case of opening the packaging and/or operation of the products, their value is automatically reduced as the product is classified as used and the customer must compensate the company for the reduction in the value of the product.
  • If they are not returned within 14 days, then our company may not accept any return or replacement of the product. In any case, the maximum return period for replacement may not be extended beyond 14 calendar days from the date of receipt.
  • Delivery costs are not refundable and the customer must bear the costs of returning the products.
  • The product must be returned exclusively to our HEADQUARTERS, at your sole responsibility, expense and courier or shipping company of your choice (excluding ELTA).
  • The shipping costs for replacement or credit are covered by the customer for countries outside of Greece.

Exceptions to the right of withdrawal

  • Products without their original packaging or with damaged packaging, second-hand, used or damaged products cannot be returned, while the Company has the right to claim compensation even for unused products if they are returned worn, incomplete or damaged. In the event of returning products, it is not permitted to affix labels and packaging tape to the packaging box. If the returned product boxes have been damaged, the return will not be accepted.
  • To start the return process, you must notify the company in writing via email. [email protected] and make your request for withdrawal known.

Order Cancellation

Cancellation of the order may be made in the following cases:

  • Before the order is completed, during the online ordering process you can go back and remove the quantities of products from your cart by clicking on the "remove" button.
  • If the online order has been completed but the products have not yet been shipped, you can contact the company via email or telephone and one of our associates will take care of the cancellation of your order. Cancellation will not occur unless the company sends a confirmation by email to the customer.
  • If the online order has been completed and sent, it cannot be canceled.

Refunds

If you have requested a refund, it is useful to know that:

  • The refund will be made using the same method you used to pay for your order.
  • Any costs incurred in delivering the package to you (shipping costs, cash on delivery costs) are not refundable.
  • The company does not assume nor is it obligated to cover any shipping and return costs, unless otherwise agreed through communication with the customer.
  • Refunds can be made to participating banks, Eurobank, Ethniki, Piraeus, Alpha bank. In case the refund is made to a different account, you will be charged bank fees.